Shipping Policy
Is there any warranty service?
A 365-day warranty is provided, covering manufacturing defects, excluding damage from accidents, neglect, or improper care.
How much is the express shipping cost?
Free Shipping
Customers can enjoy free shipping on all orders to United States,United Kingdom
How long will it take to deliver?
Standard Shipping Time (Business Days)：7-10 days
How long after placing an order will it be shipped?
All orders are processed within 1-3 days. Orders are also shipped on weekends or delivered on Holidays. Saturday and Sunday are included in shipping days.
Delivery delays can occasionally occur.
Please give us a valid phone number/E-mail that we can reach you at immediately.
What are the modes of transportation?
Enjoy fast and reliable shipping for your eyewear, delivered right to your door.
What countries do you ship to?
Yes. We offer free shipping to US/UK
How do you handle shipping delays?
At qecodyye, we understand that shipping delays can be frustrating for our customers. We apologize for any inconvenience caused and assure you that we do our best to handle such situations promptly and effectively.
When a shipping delay occurs, we take the following steps:
Investigation: We initiate an investigation with the shipping carrier to determine the cause of the delay and its estimated resolution time.
Communication: We keep our customers informed about the status of their shipments, providing regular updates on any progress or changes in delivery dates.
Resolution: If a package is significantly delayed beyond the estimated delivery date, we explore alternative options such as expedited shipping or reshipment at no additional cost to ensure timely receipt of the order.
Customer Support: Our customer support team is available to address any concerns or queries related to shipping delays, offering personalized assistance and working towards a satisfactory resolution.
Please note that while we strive to minimize shipping delays, some factors may be beyond our control (such as customs clearance processes or unexpected events). Rest assured that we will always work diligently to resolve any issues and provide the best possible service to our valued customers.
Is delivery possible in remote areas?
Remote Area Delivery and Shipping Fees
We offer delivery services to remote areas. However, additional shipping fees may apply for some remote locations in certain countries.
If you reside in a remote area, you have two ways to check about the potential remote - area shipping fees. Firstly, you can contact our online customer service team. They are well - informed and will be happy to assist you in determining if there are any extra charges based on your specific location.
Secondly, you can place an order. Once you complete the order process, the system will automatically calculate and display whether there are any remote - area shipping fees applicable to your order.
We strive to provide you with transparent and detailed shipping information. Thank you for your understanding and support.
How can I check my order?
Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.
If you cannot find the query URL, please contact our customer service： service@qecodyye.com
Do you deliver on weekends?
Weekend delivery services are available for orders placed within our standard service areas.
You will receive an email confirmation once your order is confirmed for weekend delivery. Additionally, you will be provided with a tracking number so that you can monitor the progress of your delivery. You may also receive a text message or push notification when your delivery is on its way.